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AA Home Emergency Response

Location   UK

Website Address    Click me to visit

Description   

"The AA?...For burst pipes?"

Home Emergency Response offers a 24-hour service for emergency repairs to your home by reliable tradesmen, making your home safe and secure.

  • approved tradesmen available 24/7
  • all repair work guaranteed
  • no call-out fees

 

 

Frequently asked questions

How do I make a claim on my Home Emergency Response policy?

You can call our emergency helpline on 0800 316 3983. We're here 24 hours a day, 7 days a week and will send a reliable tradesman to your home as soon as possible.

I don't have cover, can you send a tradesman if I have an emergency now?

Yes. If you have an emergency at home right now, call 0800 197 4184 to get help right away.

We'll tell you how much it will cost to fix the problem and will send a tradesman as soon as possible. While you're on the phone we can also also arrange cover for future emergencies over the next 12 months.

How many emergency claims can I make each year?

Home Emergency Response
You can make up to 4 emergency claims a year. Each one will cover up to a maximum of £2,000 for labour, parts, materials and VAT.

Boiler Cover
You can make up to 4 claims a year for boiler failures which leave you without heating or hot water. There is no limit on the cost of parts and labour.

Central Heating Cover
There is no limit on the number of claims you can make and there is no limit on the cost of parts and labour.

Do you cover parts and labour for emergency repairs?

Home Emergency Response claim you make call out, labour, parts and materials are covered up to a value of £2,000 including VAT.

For Boiler Cover and Central Heating Cover there are no limits on the cost of parts and labour.

What emergencies are covered? What's excluded from your cover?

See the Home Emergency Response Cover Summary for the main policy features and exclusions for household emergencies.

For full cover details including Boiler Cover, Central Heating Cover and Boiler Service, see the Home Emergency Response policy documents.

What happens to my cover if I move house?

You can transfer your Home Emergency Response cover cover as long as your new property is eligible.

Call us on 0800 107 1031 to let us know about your change of address.

A £10 administration fee may be payable if we need to amend your policy.

For Boiler Cover and Central Heating Cover we may be able to transfer your policy if your new boiler qualifies, but you may be required to take out a new 12 month contract.

I am a tenant, can I take out Home Emergency Response?

Emergency repairs are usually a landlord's responsibility, but this cover is available to tenants who rent property from a private landlord. When you make a claim you will be asked to confirm that you have your landlord's consent for us to carry out work at their property.

We are unable to cover social or housing association tenants.

To buy cover for the property you are renting, please call us on 0800 107 1031.

I am a landlord, can I take out Home Emergency Response?

If you rent out rooms in your own home we can cover your property but only if you live there as well. We plan to launch cover for non-resident landlords in the future.

What types of boiler do you cover?

Boiler Cover
Conventional gas boilers (up to 15 years old)

Combination gas boilers (up to 10 years old)

Condensing gas boilers (up to than 10 years old)

Central Heating Cover
Covers gas boilers of any age as long as essential working parts are available from our supplier.

Primary Product Information

Home Emergency Response

Price   £6.99a month / £5.99AA Members*

Description   

Home Emergency Response

With Home Emergency Response you can make up to 4 claims per year for household emergencies. Each one will cover up to a maximum of £2,000 for labour, parts, materials and VAT.

Once you're covered and you have an emergency at home, just call our 24/7 emergency phone line and we'll send an approved tradesman to your rescue. You won't have to worry about finding a reliable tradesman at short notice or paying over the odds for emergency repairs.

  • Plumbing and drains

    Get emergency assistance from an approved plumber if you have a blocked drain or burst pipe.

  • Internal gas supply

    Call on a qualified engineer if there's a sudden gas leak between the mains supply and your appliance.

  • Water supply pipe

    Get help quickly if the pipe between your stopcock and the public supply gets blocked or cracked.

  • Roof damage

    Get emergency repairs to your roof, where there's a chance of flooding or a risk to your security.

  • Internal electrics

    Call on a qualified electrician if there's a sudden failure of all your lighting or power sockets.

  • Pest infestation

    Get wasp and hornet nests removed from your home by pest control experts.

  • Security (keys, locks and windows)

    Covers lost keys and lock failure, lock replacement if keys are stolen and emergency window repairs.

Boiler Cover+ Annual Boiler Service

Price   £16.49a month / £15.49 AA Members*

Description   

Boiler Cover

  • Don't be left without hot water or heating if your gas boiler breaks down unexpectedly. With boiler cover you can call our 24/7 emergency phone line and we'll send a qualified engineer out as soon as possible.

    You also get an annual boiler service, which can help reduce the chance of boiler breakdown by keeping your boiler running safely and efficiently.

Central Heating Cover+ Annual Boiler Service

Price   £19.49a month / £18.49 AA Members*

Description   

Central Heating Cover

  • Get emergency assistance if your central heating breaks down unexpectedly, leaving you without hot water or heating. Central Heating Cover also includes assistance with partial central heating failures, like a faulty radiator.

    You also get an annual boiler service. A boiler service can help reduce the chance of boiler breakdown by keeping your boiler running safely and efficiently.

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